Privacy Policy

1. Responsibility

ALPSTAY Apartments

Daniela Danzinger

E-mail: hello@alpstay.at

Phone:  +43 650 / 422 27 63


2. General

The protection of your personal data is of particular importance to us. We process your data exclusively on the basis of the legal provisions (GDPR, DSG, TKG 2003). This privacy policy informs you about the type, scope, and purpose of the processing of personal data on our website.


3. Making contact

When you contact us via email or form, we process the data you provide in order to handle your request.


Data processed: Name, email address, message. Legal basis: Art. 6 para. 1 lit. b and lit. f GDPR. Storage period: 6 months.


4. Server log files

When you visit our website, data is automatically collected by the hosting provider:

  • IP Address
  • Date and time
  • pages visited
  • Browser and operating system
  • Referrer URL

Purpose: Ensuring technical operation and system security. Legal basis: Art. 6 para. 1 lit. f GDPR. Storage period: max. 2 months.


5. Bookings via Smoobu

We use the following service to process bookings:


Smoobu GmbH

Pappelallee 78

7910437 Berlin,

Deutschland


Personal data (e.g., name, contact details, booking information) is processed via the booking widgets integrated on our website.


Purpose:

  • Making bookings
  • Reservation management
  • Communication with guests


Legal basis: Art. 6 para. 1 lit. b GDPR (performance of a contract)

Smoobu acts as a data processor in accordance with Article 28 GDPR.

Further information: https://www.smoobu.com/de/datenschutz/


6. Meta Pixel (Facebook / Instagram)

Our website uses the Meta Pixel from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.


The pixel makes it possible to track the behavior of website visitors after they have arrived at our website via a Facebook or Instagram ad.


Purpose:

  • Analysis of the use of our website
  • Optimizing our advertising
  • Conversion-Tracking

 

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

The data may be transferred to Meta's servers in the USA. This transfer is based on standard contractual clauses pursuant to Article 46 GDPR. Further information: https://www.facebook.com/privacy/policy/


7. Cookies & Consent-Management

Our website uses cookies and similar technologies.


On your first visit to our website, you can select which cookies may be set via our cookie banner (click cookie).

We distinguish between:

  •  Necessary cookies (required for operation)
  • Statistics and marketing cookies (e.g., Meta Pixel)

Non-essential cookies are only set with your consent. You can change or withdraw your consent at any time.


8. Data transfer / Data processors

We use service providers (e.g., hosting, booking systems) to provide our website and services. These providers process data exclusively on our behalf in accordance with Article 28 of the GDPR.


9. Data transfer to third countries

When using external services, data may be transferred to countries outside the EU (especially the USA).

This is done exclusively on the basis of suitable guarantees, in particular:

  • Standard Contractual Clauses of the EU Commission


10. Storage duration

Your personal data will only be stored for as long as is necessary for the respective purposes or as long as statutory retention periods exist (e.g. BAO, UGB).


11. Your rights

You have the following rights:

  • Right of access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Revocation of consent


If you believe that the processing of your data violates data protection law, you can lodge a complaint with us or with the data protection authority. 👉 Austrian Data Protection Authority: https://www.dsb.gv.at


12. WiFi in the accommodations

We provide Wi-Fi in our accommodations. Use is at your own risk. Sharing access data with third parties is not permitted.


13. Changes

We reserve the right to amend this privacy policy as needed.